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Customer Service

Contact Information

Our customer service representatives are available to answer your questions and take your orders Monday through Friday, 8 a.m. to 5 p.m., central time. You can also click on the “live chat” icon at the top of the page to begin speaking with a customer service representative.

  • Phone: 800-328-1452
  • Fax: 800-328-4564
  • Email: educate@emcp.com
  • Mail: JIST/EMC Publishing, 875 Montreal Way, St. Paul, MN 55102

Click here to contact your account manager.

Order Form and Credit Application

Policies and Order Information

Click here for information on:

  • How to order
  • Shipping, tax, and delivery
  • Payment and pricing
  • Returns
  • Non U.S. customers

Frequently Asked Questions

Click here for answers to common questions such as:

  • What does JIST stand for?
  • What is JIST’s Federal Tax I.D.?
  • How can I get free instructor’s guides?
  • How can I check on the status of my order?
  • How do I get permission for using a portion of JIST content?
  • Do your DVDs have public performance rights?
  • Are your DVDs closed-captioned?
  • What is JIST’s preview policy?